Description
If you're experiencing problems with two-factor authentication, follow these steps:
- Access Issues with the 2FA App: If you’ve lost access to your 2FA app (for example, if your phone was lost or the app was deleted), you will need to reset your 2FA settings.
- Gather Proof of Identity: This could include a government-issued ID or another form of verification. Having this ready will expedite the process.
- Contact Support: Reach out to our support team via email or the support form. Provide your proof of identity and explain your issue in detail. Be clear about your situation so the team can assist you effectively.
- Follow Up: After submitting your request, keep an eye on your email for updates from the support team. They will guide you through the process of resetting your 2FA settings.
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